Order FAQS

When will my order ship? 

Most items ship within two days of receiving your order but may take up to 2 weeks (or 14 business days). All orders ship UPS ground unless otherwise specified at time of purchase. 

Has my order shipped?

You will receive a shipping confirmation notice via email when your order has been shipped. Please make sure that both your email and shipping addresses are accurate and you are present to receive your product. Shimano is not responsible for lost or stolen packages. Deliveries may take up to 2 weeks (or 14 business days) but generally ship much sooner.

When my order is delivered?

Shimano does not require a signature to release packages. Please be present to receive the goods. We recommend shipping to a place of business if you will not be home to receive delivery. 

When will my order be delivered?

Your order will be delivered in 5 -10 business days depending on shipping method.

Where do you ship? 

USA and Canada address only.

Do you allow PO box?

Only for ground shipping.

Contact Shimano :

Shimano American
Attn: Rowing Department
One Holland Drive
Irvine, Ca. 92618